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Problem: A license expiration error message appears when you log on with a valid Customer Licensing Portal (CLP) account.

The possible reason is as follows:

You have created a CLP account with a Cloud App Security trial license. This message appears when you try to log on to the management console but the trial license expires.

Perform either of the following:

  • Provide your Cloud App Security trial license for Trend Micro to create a full license and attach your CLP account to the full license.

  • Submit a support ticket to Trend Micro to

    • Unbind the CLP account and the provisioned Office 365 tenant account in Cloud App Security.

    • Create a new CLP account with a valid license to do provisioning again.