Threat Investigation Center Command Statuses

Pending approval

The task has not been approved or rejected by the Apex Central administrator

Rejected

The task has been rejected by the Apex Central administrator

Sending command

The task was approved and Apex Central is sending the task command to the specified targets

In progress

The task command was deployed to the Apex One server but has not been completed on the specified targets

Uploading

The managed product is uploading the task payload

Successful

The task command completed on the specified targets successfully

Unable to process command

The task command completed on the specified targets unsuccessfully

Command time-out

Scenarios include:

• The task was not approved by the Apex Central administrator within 72 hours of receipt

• The managed product was unable to complete the task command within 9 days after approval

• The task command timed out on the Apex One server

No response from agent

The Apex One server is unable to establish communication with the target agent

Endpoint Sensor disabled

The target endpoint has Endpoint Sensor disabled

Agent not installed

The target endpoint does not have the Apex One Security Agent installed

Server license not supported

The Apex One license does not support the Endpoint Sensor Service