Using the Support Portal

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The Trend Micro Support Portal is a 24x7 online resource that contains the most up-to-date information about both common and unusual problems.

Go to https://success.trendmicro.com.
Select from the available products or click the appropriate button to search for solutions.
Use the Search Support box to search for available solutions.
If no solution is found, click Contact Support and select the type of support needed.
A Trend Micro support engineer investigates the case and responds in 24 hours or less.

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