For general billing information about Trend Cloud One, see About Trend Cloud One billing and pricing.
Protection-hours in Workload Security
Cost is based on hours during which your computers are protected by an agent. Partial
protection within a clock-hour boundary is considered a full hour.
Protection-hours start and stop
How Workload Security counts protection-hours varies by where the computer was added:
- If added under an AWS, Azure or GCP cloud connector: Protection-hours start when the instance is powered on, and include hours when the agent status is Offline. Protection-hours stop when the instance is powered off, deleted, or the agent is uninstalled.
- If added as a data center (not under an AWS, Azure, or GCP connector): Same as above, but excludes hours when the agent status is Offline.
If your computer is part of a vCenter, it is billed as a data center.
Even if an agent's status is Offline, protection continues with the agent's last known
configuration. Other features such as centralized reporting, however, require
connectivity with the Workload Security console. To troubleshoot, see Offline
agent. Alternatively, if the computer is decommissioned and will be
permanently offline, you should deactivate its agent on the Workload Security
console.
Trial or subscription expired
If you would like to know what occurs after your trial or subscription expires, select
your subscription type:
Pay as you go
If you cancel your pay as you go subscription, your subscription type automatically
changes to "Trial or Subscription Expired".
For more information about this subscription type, see Pay as you go billing.
Annual subscription
If you do not renew your annual subscription, you are not allowed any new activations
and you stop receiving updates, including pattern or rule updates. Your servers continue
to be protected and Anti-Malware scans continue to run, however the protection might
be outdated.
For more information about this subscription type, see Annual subscription.
Free trial
After your free trial lapses, or when you cancel your pay as you go billing, your
subscription type changes to "Trial or Subscription Expired".
For more information about this subscription type, see Free trial.
Legacy Workload Security billing methods
The following billing methods are no longer supported:
Annual + Pay as you Go
The Deep Security as a Service | Annual + Pay as You Go listing is no longer offered
for new deployments. If you are already subscribed, you can continue to use it until
the end of your term.
You are billed based on a number of seats, or licenses, that you prepurchase from
Trend Micro. 1 seat equals 1 agent, and can be purchased for a 1 month, 1 year, 2
year, or 3 year term. If you need to protect additional computers later, those overages
are billed at the Pay as You Go rate.
To lower your costs, Trend Micro applies the Pay as You Go rate to the smallest size
possible of your instances, and uses the (cheaper) seat license rate for your largest
instances. For example, if you initially purchased 5 seats covering 5 medium instances,
and then later added 4 more large instances, your 5 seats would cover the 4 large
instances you just added plus 1 of your existing medium instances. The remaining 4
medium instances would be billed at the Pay as you Go rate.
Credit card
Credit card billing is no longer offered for new deployments. You must move to a supported
billing method to ensure you maintain your access to the service.
You are billed monthly for the protection-hours used the previous month. Workload
Security tallies your hourly usage and sends the total owing that month to CleverBridge,
a third-party billing service, which subsequently bills you. CleverBridge handles
all credit card information so Trend Micro never sees any of it.
Credit card pricing is the same as Pay as you Go.