Views:
Integrate the following Trend Micro Remote Manager products/services with ConnectWise Manage for billing purposes:
  • Worry-Free Business Security Standard
  • Worry-Free Business Security Advanced
  • Worry-Free Business Security Services
  • Worry-Free Business Security Services Advanced
  • Worry-Free Services with Endpoint Detection and Response Add-on
  • Worry-Free XDR
  • Worry-Free with Co-Managed XDR: Service for Endpoint Only
  • Worry-Free with Co-Managed XDR: Service for Endpoint and Email
  • Trend Micro Email Security Standard
  • Trend Micro Email Security Advanced
  • Hosted Email Security

Procedure

  1. From the ConnectWise Manage console, go to Procurement → Product Catalog
    The Product Catalog screen appears.
  2. Click New Item (new-item.png) to add a new product.
    The New Product Item screen appears.
  3. Type the necessary Trend Micro Remote Manager managed product/service product IDs in the Product ID field.

    Trend Micro Product IDs for ConnectWise Manage Integration

    Product/Service
    Product ID
    Worry-Free Business Security Standard
    WFBS-S
    Worry-Free Business Security Advanced
    WFBS-A
    Worry-Free Business Security Services
    WFBS-SVC
    Worry-Free Business Security Services Advanced
    WFBS-SVC-A
    Worry-Free Services with Endpoint Detection and Response Add-on
    WFSVC-EDR-S
    Worry-Free XDR
    WFSVC-EDR-A
    Worry-Free with Co-Managed XDR: Service for Endpoint Only
    WF-CMXDR-S
    Worry-Free with Co-Managed XDR: Service for Endpoint and Email
    WF-CMXDR-A
    Trend Micro Email Security Standard
    EMS-S
    Trend Micro Email Security Advanced
    EMS-A
    Hosted Email Security
    HES
  4. Specify the following information:
    • Description
    • Unit Price
    • Customer Description
  5. Click Save.
    ConnectWise Manage adds the new product to the Product Catalog.