Managing Worry-Free Security Agents in ConnectWise Automate

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The Endpoints screen provides information on ConnectWise Automate customer endpoints that currently have a Security Agent installed.

Note

Only endpoints with the Security Agent installed appear on the Endpoints screen. To install the Security Agent on unmanaged endpoints, go to the Unmanaged Endpoints screen.

For more information, see Deploying the Security Agent to unmanaged endpoints.

The following table outlines the major sections of the Endpoints screen.

Section	Description
Command interactions	Displays several command interactions that can be performed on the Security Agents of the selected endpoints Scan: Perform a scan on the selected endpoints For more information, see Scanning Worry-Free Security Agents. Update: Update the Security Agents on the selected endpoints For more information, see Updating Worry-Free Security Agents. Unload Agent: Unload the Security Agents from the selected endpoints For more information, see Unloading Worry-Free Security Agents. Remove Agent: Remove the Security Agents from the selected endpoints For more information, see Removing Worry-Free Security Agents.
Endpoint summary	Displays a table that outlines customer endpoint information and indicates whether an endpoint requires immediate attention The Security Agent Status column indicates the connection status of the Security Agent to the Worry-Free Business Security Services server. If an issue occurs due to a Security Agent reporting to an incorrect Worry-Free Business Security Services server, Domain Error displays. To resolve a Domain Error: Ensure that you have assigned the endpoint to the correct ConnectWise Automate customer. If the customer mapping is incorrect, reassign the endpoint to the correct customer to resolve the issue. If the customer mapping is correct, the problem probably occurred during a manual installation of the Security Agent program. The Security Agent package contains connection information to a specific Worry-Free Business Security Services server. Download a new Security Agent package from the correct Worry-Free Business Security Services server. Uninstall the existing Security Agent program from the endpoint. Re-install the Security Agent using the new package.