Sync MDR case information with ServiceNow | Trend Micro Service Central

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January 20, 2025—Managed Services users can now synchronize MDR case information with ServiceNow. To create a ticket profile, go to Third-Party Integration → Trend Vision One for ServiceNow Ticketing System and select "MDR case" as the case type. Then go to XDR Threat Investigation → Managed Services → Settings → Cross-App Management, enable automatic creation of ServiceNow tickets when MDR cases are created, and select the ticket profile to synchronize the case with ServiceNow.

Workflow and Automation → Third-Party Integration

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