Create a ticket profile for ServiceNow

Procedure

1. In Trend Vision One, go to Workflow and Automation → Third-Party Integration.
2. In the Integration column, click Trend Vision One for ServiceNow Ticketing System.
3. Click Create Profile.
4. From the Associated App list, select either Security Playbooks or Case Management.
5. On the General tab of Ticket Profile Settings, configure general ticket profile settings as shown in the following table.

   Field	Setting
   Case type Note This option appears only when Case Management is the Associated App.	Select one of the following: Cyber Risk Exposure Management case Workbench case
   ServiceNow table	Select a ServiceNow table from the list. Tables available for each app include: Cyber Risk Exposure Management cases: Incident or Problem Workbench cases: Case or Incident Managed XDR (MDR) cases: Incident only Attachments only sync to ServiceNow Case tables, not Incident tables.
   Name	Specify a ticket profile name. The name appears on both the Trend Vision One console and ServiceNow portal.
   Profile description	Specify a ticket profile description.
   Host	Type the host URL of the ServiceNow instance.
   Authentication type	Select the type of authentication required to integrate with ServiceNow. Basic To create a basic application, fill in the following fields: User name: Type the user name of the ServiceNow instance URL. Password: Type the password of the ServiceNow instance URL. OAuth To create an OAuth application, fill in the following fields: Client ID: Copy and paste the client ID automatically generated by the ServiceNow OAuth server. You can obtain the client ID from the ServiceNow portal. Client secret: Copy and paste the client secret for the OAuth application. You can obtain the client secret from the ServiceNow portal. Refresh token: Copy and paste the OAuth refresh token. You can obtain the refresh token by creating an HTTP POST that requests an OAuth token. Tip To change OAuth authentication settings, click Clear Authentication Settings, and then copy and paste new settings in the corresponding text boxes.
   Verify SSL	Specify whether to verify the ServiceNow server SSL certificate by enabling or disabling Verify SSL.

6. Verify the connection to ServiceNow by clicking Test Connection.
7. On the Advanced tab, you can configure advanced ticket profile settings.
   For the description of each field in the advanced settings, see the ServiceNow documentation.

   Important Settings specified in Custom fields override the corresponding settings configured below the text box.

8. Click Save.
   Once the connection is authenticated, Trend Vision One can send case data to ServiceNow ITSM for management.