Help and Support | Trend Micro Service Central

Views:

Find Trend Micro resources and tools available online that help you learn about and troubleshoot Trend Vision One.

Note

This feature is not available in all regions.

Help and Support provides an entry within the console that lets you easily get help and support closely related to the features you are using to improve your problem resolution efficiency.

Open Help and Support by clicking the question-mark icon (

) in the upper-right corner.

The following table outlines the actions available on the Help and Support panel.

Action	Description
View relevant documentation	Under Related Topics, view documentation on the available features, how-to instructions, frequently asked questions, or best practices most relevant to the current screen you are visiting. For additional information, you can ask Trend Companion or go to the Trend Vision One open-source GitHub repository.
Get technical support	Run automated tests or request support engineer resources to troubleshoot issues with Trend Vision One. Run Diagnostic Test: Use automated tools to identify and troubleshoot common issues with Trend Vision One. For more information, see Self-Diagnosis. Create Support Case: Submit support cases within the console. For more information, see Creating a support case.
Leverage other resources	Under More Resources, find the entry of each available resource that serves your needs for help and support when using Trend Vision One. Trend Vision One Resource Center: Use the Trend Vision One Resource Center to view What's New announcements for featured releases, explore use cases, start simulations, take training courses on key concepts and topics, and share your feedback. Automation Center: Learn how your system integrators and SOC teams can automate your protection and implement detection and response flows using Trend Vision One APIs. Service Status: View the current status and historical operations of Trend Vision One to monitor the service and communicate in the event of major outages. About Trend Vision One: Review basic product information for Trend Vision One, including the Trend Micro Global Privacy Notice and Trend Vision One Data Collection Notice.