September 2, 2024—The Notifications app now includes two new alert types: Case
update summary and Case update for owners. The
Case update summary alert periodically sends notifications to
specified recipients with a summary of case updates, while the Case update for
owners alert notifies owners every time a case update occurs. For
Case update summary, you can specify which case updates you want the
summary to include.
For more information, see Configure notifications for case update summary and Configure notifications for case update for owners.