December 9, 2024—You can now use Case Management to synchronize Cyber Risk Exposure
Management case information into ServiceNow. When creating a ticket profile for the
Trend Vision One for ServiceNow Ticketing System, select "Cyber Risk Exposure Management case" from the Case type list. Then, when users open a case in Threat and Exposure Management, they can select
the ticket profile to synchronize the case with ServiceNow.
For more information, see Configure ServiceNow ITSM to enable Trend Vision One for ServiceNow Ticketing System.
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NoteTo use this feature, you must install or upgrade to Trend Vision One Connector 2.2 or later in ServiceNow.
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