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When attempting to install or upgrade the Endpoint Encryption Deployment Tool, the following error may appear:

Parent topic: Troubleshooting the Endpoint Encryption Deployment Tool

Resolution

This issue usually occurs because of a connection problem.

Verify the following:

  • The service IISADMIN is running.

  • The service Trend Micro Endpoint Encryption Deployment Tool Service is running.

  • The connection between the OfficeScan server and the update source is stable.